We do not use silk.

You may come across sellers claiming that the material they use for their scrunchies is silk, but may not be real silk and is actually a poor quality satin. Silk is an expensive material because of how resource and labour intensive it is to make. It is derived from silkworms, making it not vegan & cruelty free. Because of how delicate the fabric is, it also requires extensive care to clean, such as dry clean only for best results. 

We prioritize selecting fabrics that are reasonable in price while also being excellent quality and great for your hair/skin. There is also not nearly as great of a variety of stunning colours/patterns among silk fabrics based on when we search for fabrics to purchase. One of the criteria that we use in choosing fabrics is also how it feels to the touch. The satins we choose locally feel extreme soft and shiny/lustrous compared to silks that we have looked at. In addition, all of our products are handwashable, which definitely beats going to the dry cleaner! 

We recommend to handwash everything for best results. Everything is handmade with love, so please also handle with love. For details on how to care for your product, please click here for our Product Care tips

Custom orders, such as different sizing or colour options from existing products, may be possible. Please contact us for a consultation and to confirm whether your custom request can be done. We do not currently accept any custom orders outside of our existing product line. 

Upon acceptance, we will send you an invoice that must be paid prior to us starting your custom order. We will NOT begin production until we receive payment since orders in this nature are always made to order or made in small batches.

Yes, we ship our products worldwide!

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. Shipping to your country will be calculated automatically at checkout.

All orders shipped outside of Canada may be subject to additional taxes and duties. These fees are out of our control and not included in your shipping fee. We are not responsible for any additional taxes or duties that may be incurred. 

At this time, we are not offering local delivery and only offer pickup and shipping.

For items eligible for return, you will be able to exchange or receive store credit up to your original order amount, which includes any applied discounts and excludes any shipping paid.

All shipping costs pertaining to returning the item back to us are handled by the customer.

If you have not received your order within 30 business days, please contact us. Although this is an unusually long period of time to not receive your order that we typically do not encounter, we apologize that it is not within our control once your order is handed over to Canada Post. 

As a general guide, any minor physical imperfections arising from normal wear are not covered.

We evaluate whether to repair or provide you with a replacement product on a case-by-case basis. Please email us at contact@lunariadreams.com and provide us with photos if you are under the warranty period.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.